Exchange & Refund Policy

Refund Policy

At Label the Fairytale, we take great pride in delivering high-quality products that meet your expectations. Our Refund Policy outlines the conditions and processes for refunds, ensuring transparency and customer satisfaction.

1. Eligibility for Refunds

Refunds are only applicable under the following conditions:

If the product delivered is damaged or defective.
If the wrong product was sent (e.g., incorrect size or style).

Note: Refund requests will only be considered if accompanied by an unaltered unboxing video showing the product's condition upon delivery.

2. Non-Refundable Conditions

Products cannot be refunded for reasons such as dislike of the product or minor color differences due to screen variations.
Products that have been used, washed, or altered in any way are not eligible for refunds.
Refunds are not applicable if an unboxing video is not provided as proof.

3. Refund Process

If your order is eligible for a refund, the process is as follows:

Contact us at info@labelthefairytale.in or +91 6383318986 within 48 hours of delivery to initiate the refund request.
Provide the order details and the unboxing video showing the issue.
Once the issue is verified, the refund will be processed.

Refunds typically take 5 to 7 working days to reflect in your bank account after the return is approved.

4. Return Shipping Costs

If the return is due to a defective or incorrect product, we will bear the return shipping costs.
If the return is due to customer error (e.g., providing incorrect address or not responding to delivery attempts), the customer will bear the shipping costs.

5. Exchange Instead of Refund

In cases of damaged, defective, or incorrect products, we encourage exchanges over refunds to ensure you receive the correct product promptly. Please refer to our Exchange Policy for details.